Home › Returns & refunds

Returns & refunds

Thirty days to change your mind. The same policy we have run on eBay across more than 17,000 sales.

What you can return

Any item bought from this site can be returned within 30 days of delivery, for any reason, provided it comes back in the condition it arrived in. You do not need to explain yourself and there is no restocking fee.

How to start a return

Contact us first, so we can tell you where to send it and watch for it arriving:

• Telephone 864‑548‑3939 — a real person answers
• Email chicksopencarry@gmail.com

Have your order number or the email address you used to hand. Please do not send anything back without contacting us first — an unannounced parcel is far easier to lose track of.

Return shipping

The buyer pays return shipping. We do not supply prepaid labels. We recommend a service with tracking: until the item reaches us it is your parcel, and a return we never receive is one we cannot refund.

Your refund

Once the item is back with us and checked, we refund the purchase price to the original payment method. Refunds are issued within 2 business days of the return arriving; how quickly the money reappears after that is your bank's or card issuer's timing, usually 5 to 10 business days.

The original $7.90 shipping charge is refunded only where the return is our fault — a wrong, faulty, damaged or misdescribed item.

Wrong, faulty or damaged

If we sent the wrong thing, or it arrived damaged or materially different from the listing, that is on us. Tell us within 7 days of delivery, keep the packaging, and send a photo if you can. We will cover return shipping and either replace the item or refund it in full, including the original shipping charge — your choice.

A note on used gear, because it matters here

Almost everything we sell is used duty equipment. It has been carried. Holsters may show holster wear, scuffing, faded finish or old agency markings, and each listing describes the condition of that specific item along with photographs of it. Normal wear that was described and photographed is not a fault — but it is absolutely a valid reason to return something under the 30-day window above if it is not what you wanted in the hand.

What we cannot accept back

• Items returned after the 30-day window has closed
• Items damaged, modified, refinished or fitted after delivery
• Items returned without contacting us first, where we cannot identify the order

If you are outside the window and have a genuine problem, call anyway. We would rather hear about it.

Orders shipped to the United Kingdom or Ireland

International orders are final sale. The 30-day change-of-mind return above applies to US orders only.

The one exception: if we sent the wrong item, or it is faulty, damaged or materially different from the listing, tell us within 7 days of delivery with a photo. We will make it right with a refund of the purchase price, or a replacement where we can.

Import VAT, customs duties and carrier handling fees are paid by the buyer on delivery and are not refunded by us in any case.

Cancelling before dispatch

Orders leave on Mondays and Thursdays. If you call or email before your dispatch day, we will cancel and refund in full with nothing to send back.

Last updated 30 October 2026.